Refund and Returns Policy

Thank you for shopping at KRITI THE CREATION! We value your trust and strive to provide you with the best quality garments. To maintain fairness and transparency, we have a No Exchange, No Return policy. Please read the details carefully before making a purchase.

1. No Exchange, No Return Policy
• All sales are final. Once an order is placed and delivered, it cannot be exchanged or returned for any reason, including size, color, or preference issues.
• We encourage customers to carefully review product details, size charts, and descriptions before purchasing.
2. Exceptions – Defective or Wrong Items
• We take quality seriously and ensure every product meets our standards. However, in rare cases, if you receive a:
1. Defective or damaged product
2. Wrong item (different from what you ordered)
• You must notify us within 24-48 hours of delivery by emailing shaileshsethi@gmail.com or contacting our customer support at 9414677273 with the following details:
1. Order number
2. Clear photos of the product showing the defect or incorrect item
3. Packaging and invoice details
• Once verified, we will offer a replacement or refund, depending on availability.
3. Order Cancellations
• Orders cannot be canceled once they have been processed and shipped.
• If you need to make changes, please contact us within [12 hours] of placing your order.
4. Sizing & Product Information
• To ensure a great fit:
• Refer to the detailed size charts provided on each product page.
• If unsure, reach out to our support team before placing an order.
5. Customer Support
• Email: shaileshsethi@gmail.com
• Phone/WhatsApp: 9414677273
• Address: Purani Mandi Chowk, Ajmer - 305001

Note: By placing an order with kriti the creation, you agree to our No Exchange, No Return policy. We appreciate your understanding and look forward to serving you!